Analyzes open questions in NPS, CSI polls, support calls, service reviews from a mobile app, reviews on maps and from review sites, CRM database data, chat bots, and survey results.
Thanks to in-depth textual analysis, Realytics accurately determines the sentiment of reviews and independently highlights characteristics, even if they are not written in the message.
Collects unstructured data
Analyzes requests based on methodology
Realytics analyzes data based on a methodology for deriving value from the topics mentioned.
Before starting a project, we analyze the client's business and highlight the key touchpoints along the customer journey, which helps them to see growth areas.
Finds insights and shows results in actionable reports
Realytics forms an individual set of characteristics for each service, product or point.
Analytics results can be showed in
graphs and presentations at any level: product, brand, or industry as a whole.
No deciphering is needed: the company's management gets an understanding of how to become more competitive.